4U Cars is a member of the Trust My Garage Scheme which is run by the Independent Garage Association.
Trust My Garage is a customer assurance scheme operated by the Independent Garage Association. As the only national representative body for independent garages, they assess the our garage to make sure our systems and processes are sound and our staff are properly trained. To be a member we must have access to the latest diagnostics, and must commit to excellent customer service and professional processes.
The Trust My Garage Customer Charter demonstrates the level of commitment our garage follows to make your service or repair experience of the highest quality. We strive to get it right, first time, every time;
Trust My Garage to…
✔ Provide me with a fixed quote or an estimate, both inclusive of parts, labour and VAT
✔ Only charge me for work completed and parts supplied and fitted
✔ Allow me to follow my vehicle’s service schedule
✔ Work to high standards and continue to achieve the key industry standards set by the RMI’s IGA
✔ Explain things clearly and treat me and my vehicle with respect
✔ Use up to date technical information, techniques and tooling
✔ Comply with the TMG ‘Code of Practice for Service and Repair’
Our membership of Trust My Garage means our customers can have the reassurance of the Trust My Garage Charter and being backed by a nationally recognised brand.
Each and every customer of a Trust My Garage member can rely on using a nationally recognised brand. If there’s a problem that can’t be sorted out between you and your garage, the IGA takes over and helps to achieve a happy outcome.